Supplement Brand Owner's Guides for Complaints Handling

Evaluate, monitor, and respond to complaints about product quality, adverse effects, or distribution issues.

Complaints are bound to pop up and how you handle them makes all the difference. With these forms and guides properly document and follow up on complaints of quality, distribution, or possible adverse effects

Customer Complaint Form

A form to capture relevant information when handling a customer complaint
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Customer Complaint Handling Guide

A guide to the procedure of proper handling and information gathering of a customer complaint
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Product Complaint Guide

A guide through the process of ensuring that product complaints are evaluated, monitored, reported, and trended in accordance with regulatory and corporate requirements
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These guides and forms can help you build a good set of Dietary Supplement Standard Operating Procedures for Supplement and Sports Nutrition Brands.  Contact us if you would like a referral to an experienced Quality Control Consultant who can help set up your SOPs to meet the exact requirements of your company.  Whoever sets up your SOPs should have QC and regulatory knowledge that is current with the ever-changing landscape in this industry.

The information provided on this website does not, and is not intended to, constitute legal advice or SOP’s; instead, all information, content, and materials available on this site are for general informational purposes only.



Crystal Systems delivers software and services for manufacturers, distributors and brand owners. Our products are perfect for companies with regulatory, quality, or immense product data needs like the natural food, dietary supplement and personal care industries.

Out of the box and specialized solutions are available.

Park City, UT 84098